Solstice Prime Designs

Returns & Refunds

Last updated October 2026

We want you to love your piece. If you're not satisfied, you may request a return within 30 days of delivery.

Eligibility

Items must be unused, in original condition and packaging. Custom, personalized or made-to-order items are final sale unless they arrive damaged or defective.

Damaged or defective items

Contact us within 7 days of delivery with photos of the item and packaging. We will repair, replace or refund at no cost to you.

Refunds

Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable; return shipping is the buyer's responsibility unless the item was damaged or incorrect.

Marketplace orders

Orders placed through Etsy, Facebook Marketplace or other platforms are also subject to that platform's buyer protection policies.